Support

How can we help?

Email support@meplann.com. We usually reply within 1–2 days.

How do I restore my purchase?

Open the plans screen (Me → Upgrade to Premium) and tap Restore Purchases. Use the same Apple ID you bought with.

How do I cancel or change my subscription?

Tap your current plan on the Me tab, or go to iOS Settings → Apple ID → Subscriptions. Deleting the app does not cancel a subscription.

In YouTube, Safari, Photos or Files, tap Share and choose MePlann. If you don't see it, scroll to the end of the app row, tap More and turn MePlann on. Shared items appear in My Day the next time you open the app.

I'm moving to a new iPhone. How do I keep my data?

On your old phone, go to Me → Settings, connect Google, and tap Sync Now. Write down your Recovery Code.
On the new phone, connect the same Google account, tap Restore Data, and enter the Recovery Code.
Tap Restore Purchases to bring back your plan.

Without Google, use Backup to File in Settings and move the file yourself.

I deleted something by mistake.

Go to Me → Settings → Recently Deleted. Tasks, cards and chats stay there for 7 days. Swipe right on an item to restore it.

Are my journal and chats private?

They're stored on your device. When you use an AI feature, the text you write for it is sent through our server to OpenAI, and only after you agree. Our server doesn't keep your messages. See the Privacy Policy.

How do I delete my account and data?

Go to Me → Settings → Delete Account. This removes your account from our server, and the app then asks whether to erase the data on your device. Backups in your Google Drive stay until you delete the MePlann folder.